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Expedia Group COVID-19 Force Majeure Policy

Updated: August 4, 2020

We are encouraged to see early signs of recovery in many markets around the world. Unfortunately, we are not out of the woods yet. While some countries continue to fight the COVID-19 pandemic with closed borders and strict travel controls, others are beginning to relax restrictions. To reflect these changing circumstances, in June, we evolved our cancellation policies for bookings that were made prior to March 20, 2020 with stay dates after July 1, 2020 (“Eligible Reservation Dates”). These cancellation policies as set out below still apply.

We wish you and your families health and good fortune in these uncertain times. Thank you for your partnership. Please contact us at any time if we can provide assistance.

For Lodging Partners

Now that there is widespread awareness of COVID-19, we believe travelers understand the risks of booking non-refundable or partially refundable travel. Therefore, except where required by law, bookings made on or after March 20 will not be subject to cancellation under this policy. We will apply your policies for any traveler-initiated cancellation or no-show.

Eligible Cancellations

Individual governments are beginning to relax controls and open borders based on the conditions in their countries. Where restrictions on travel no longer exist, we will be applying your published cancellation policies.

However, we are continuing to allow travelers to cancel bookings with Eligible Reservation Dates and receive a voucher if travel remains restricted by governmental measures such as quarantines and lockdowns, severe limits on airline operations, or other COVID-19 related difficulties. The markets where force majeure will apply are listed below. Please note that circumstances in individual countries are rapidly changing so check back often. Additionally, we will continue to allow travelers to cancel their bookings where required under local law (e.g. certain domestic bookings in Spain, Italy, France, and Portugal, certain EU package bookings, and certain bookings on Expedia Group’s Brazil websites).

Countries where force majeure applies:

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Costa Rica
    • Bookings by travelers from all countries except Costa Rica
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Cuba
    • Bookings by travelers from all countries
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Panama
    • Bookings by travelers from all countries except Panama
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – June 29 2020
    • Bookings for properties located in Brazil
    • Bookings by travelers from all countries, except Brazil
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 7 2020
    • Bookings for properties located in Bolivia
    • Bookings by travelers from all countries, except Bolivia
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Paraguay
    • Bookings by travelers from all countries, except Paraguay
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Uruguay
    • Bookings by travelers from all countries, except Uruguay
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Bulgaria
    • Bookings by travelers from all countries, except Europe Schengen, Andorra, Vatican, San Marino, Monaco, Serbia, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Romania, Ireland, United Kingdom, Australia, Algeria, Canada, Georgia, Japan, Morocco, New Zealand, Rwanda, South Korea, Thailand, Tunisia, Uruguay, Ukraine, Israel, Montenegro, Kuwait
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Ireland
    • Bookings by travelers from all countries except Ireland, Cyprus, Malta, Finland, Norway, Italy, Hungary, Estonia, Latvia, Lithuania, Slovakia, Greece, Greenland, Gibraltar, Monaco and San Marino
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Hungary
    • Bookings by travelers from all countries except Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Slovakia, Slovenia, Spain, Switzerland
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Malta
    • Bookings by travelers from all countries, except Germany, Austria, Switzerland, Cyprus, Iceland, Denmark, Slovakia, Norway, Hungary, Finland, Ireland, Israel, Lithuania, Latvia, Estonia, Luxembourg, Czech Republic, Malta, France, Spain, Poland, Greece, Italy, Croatia, United Kingdom, Belgium, Bulgaria, Netherlands, Canada, Australia, New Zealand, South Korea, Andorra, Monaco, San Marino, Vatican, Rwanda, Uruguay, Slovenia, Japan, Morocco, Thailand, Tunisia, Portugal, Romania, Lebanon, Indonesia, Turkey, Jordan, Liechtenstein, United Arab Emirates, Gibraltar, Hong Kong, Macau, Taiwan
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Cyprus
    • Bookings by travelers from all countries, except Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Netherlands, Norway, Poland, Slovakia, Slovenia, Spain, Switzerland, Australia, Canada, South Korea, Georgia, Japan, New Zealand, Uruguay, Andorra, Vatican, San Marino, Monaco, United Kingdom, Croatia, Cyprus, Ireland, Morocco, Rwanda, Thailand, Tunisia, Uruguay
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Germany
    • Bookings by travelers from all countries except Europe Schengen, Australia, Canada, South Korea, Georgia, Japan, Montenegro, New Zealand, Rwanda, Thailand, Tunisia, Uruguay, Serbia, Andorra, Vatican, San Marino, Monaco, Bulgaria, Croatia, Cyprus, Romania, Ireland
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Estonia
    • Bookings by travelers from all countries except Netherlands, Ireland, Iceland, Italy, Cyprus, Lithuania, Liechtenstein, Latvia, Norway, Poland, Germany, Slovakia, Slovenia, Finland, Denmark, Hungary, Estonia, United Kingdom, Vatican
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – July 7 2020
    • Bookings for properties located in United Arab Emirates
    • Bookings by travelers from all countries
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Russia
    • Bookings by travelers from all countries except Russia, Turkey, United Kingdom, Tanzania, Switzerland
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Austria
    • Bookings by travelers from all countries, except Europe Schengen (minus Portugal, Sweden), Australia, Algeria, Canada, South Korea, Georgia, Japan, Montenegro, Morocco, New Zealand, Rwanda, Thailand, Tunisia, Uruguay, Andorra, Vatican, San Marino, Monaco, Serbia, Croatia, Cyprus, Ireland, United Kingdom
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Italy
    • Bookings by travelers from All countries except Europe Schengen, United Kingdom, Andorra, Vatican, San Marino, Monaco
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in the United States of America
    • Bookings by travelers from Europe Schengen, Iran, United Kingdom, Ireland, China, Brazil
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in the United States of America
    • Bookings by travelers from Canada and Mexico
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 31 2020 (Hawaii) and August 21 2020 (Florida, New York, New Jersey, Connecticut, Massachusetts, California, Washington DC)
    • Bookings for properties located in Hawaii, California, Florida, New York, New Jersey, Connecticut, Illinois, Massachusetts, Washington DC
    • Bookings by travelers from All countries
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020 2020
    • Bookings for properties located in Mexico
    • Bookings by travelers from the United States of America
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 31 2020
    • Bookings for properties located in Canada
    • Bookings by travelers from all countries except Canada
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Canada
    • Bookings by travelers from the United States of America
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in China
    • Bookings by travelers from all countries except China
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 2 to range between July 2 to August 1 2020 (see details below)
    • Bookings for properties located in Turkey
    • Bookings by travelers from Lebanon, Qatar, Poland, Sweden, Luxembourg (until July 2), United Arab Emirate, Israel (until July 3), Japan, India, South Korea (until July 4), Tunisia (until July 5), Jordan (until July 6), Portugal, Kenya (until July 10), Sudan, Ethiopia (until July 13), Morocco, Hungary, Czech Republic (until July 15), Norway, Kuwait, Russia, Saudi Arabia (until July 16), Romania, Djibouti, Bahrain, Ghana (until July 17), Kyrgyzstan, Malaysia, Philippines, Singapore, Thailand (until July 18), Democratic Republic of the Congo (until July 20), Mauritania, Turkmenistan, Mali (until July 23), Niger (until July 26), Germany (until August 21), Iran (until August 1)
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Singapore
    • Bookings by travelers from all countries except Singapore
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Japan
    • Bookings by travelers from all countries except Japan
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in South Korea
    • Bookings by travelers from all countries except South Korea
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Taiwan
    • Bookings by travelers from all countries except Taiwan
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Hong Kong
    • Bookings by travelers from all countries except Hong Kong
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in India
    • Bookings by travelers from all countries except India
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – September 17 2020
    • Bookings for properties located in Australia
    • Bookings by travelers from all countries except Australia
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Thailand
    • Bookings by travelers from all countries except Thailand
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Indonesia
    • Bookings by travelers from all countries except Indonesia
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Laos
    • Bookings by travelers from all countries except Laos
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Philippines
    • Bookings by travelers from all countries except Philippines
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Poland
    • Bookings by travelers from all countries except Europe Schengen, Andorra, Vatican, San Marino, Monaco, Bulgaria, Croatia, Cyprus, Romania, Ireland
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – July 20 2020
    • Bookings for properties located in Switzerland
    • Bookings by travelers from all countries except Europe Schengen (minus Sweden), United Kingdom
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in France
    • Bookings by travelers from all countries except Europe Schengen (minus Norway, Slovenia), Australia, Algeria, Canada, South Korea, Georgia, Japan, Montenegro, Morocco, New Zealand, Rwanda, Thailand, Tunisia, Uruguay, Serbia, Andorra, Vatican, San Marino, Monaco, Bulgaria, Cyprus, Romania, Croatia, United Kingdom
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – July 14 2020
    • Bookings for properties located in Norway
    • Bookings by travelers from all countries except Norway, Denmark, Finland, Iceland
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between July 20 – August 21 2020
    • Bookings for properties located in Switzerland
    • Bookings by travelers from all countries, except Europe Schengen (minus Luxembourg), Australia, Bulgaria, Croatia, Cyprus, Romania, Algeria, Canada, South Korea, Georgia, Japan, Morocco, New Zealand, Rwanda, Thailand, Tunisia, Uruguay, Andorra, Vatican, San Marino, Monaco, Ireland, United Kingdom
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Denmark
    • Bookings by travelers from all countries except Europe Schengen (minus Luxembourg), Australia, Canada, South Korea, Japan, New Zealand, Thailand, Andorra, Vatican, San Marino, Monaco, Croatia, Cyprus, Georgia, Tunisia, Uruguay
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between July 10 – August 21 2020
    • Bookings for properties located in United Kingdom
    • Bookings by travelers from all countries except United Kingdom, Ireland, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Iceland, Norway, Switzerland, Andorra, Lithuania, Luxembourg, Malta, Netherlands, Poland, Slovakia, Slovenia, Gibraltar, Monaco, San Marino, Turkey, Antigua and Barbuda, Bahamas, Bermuda, Canada, Cayman Islands, Dominica, Grenada, Jamaica, Martinique, St. Pierre and Miquelon, Trinidad and Tobago, Turks and Caicos, Australia, South Korea, St Vincent and the Grenadines, Reunion, Vietnam, Singapore, Taiwan, Thailand, Wallis and Futuna, New Zealand, Malaysia, Japan, Macau SAR, Hong Kong, Brunei, French Polynesia, St. Lucia, St. Kitts and Nevis, British Virgin Islands
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – July 4 2020
    • Bookings for properties located in United Kingdom
    • Bookings by travelers from all countries
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Chile
    • Bookings by travelers from all countries except Chile
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Colombia
    • Bookings by travelers from all countries except Colombia
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Finland
    • Bookings by travelers from all countries except Belgium, Cyprus, Denmark, Estonia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Netherlands, Norway, San Marino, Slovakia, Vatican, Georgia, Japan, New Zealand, Rwanda, South Korea, Thailand, Tunisia, Uruguay
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – September 1 2020
    • Bookings for properties located in Argentina
    • Bookings by travelers from all countries except Argentina
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Latvia
    • Bookings by travelers from all countries except Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Malta, Netherlands, Poland, Norway, Slovakia, Slovenia, Switzerland, Australia, Algeria, Canada, South Korea, Georgia, Japan, Montenegro, Morocco, New Zealand, Rwanda, Thailand, Tunisia, Uruguay, Serbia, Andorra, Vatican, Monaco, United Kingdom, Cyprus, Ireland
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Lithuania
    • Bookings by travelers from all countries except Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Netherlands, Poland, Norway, Slovakia, Slovenia, Algeria, Canada, South Korea, Georgia, Japan, Montenegro, Morocco, New Zealand, Rwanda, Thailand, Tunisia, Uruguay, Vatican, San Marino, Monaco, United Kingdom, Bulgaria, Cyprus, Ireland
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Fiji
    • Bookings by travelers from all countries except Fiji
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Netherlands
    • Bookings by travelers from all countries except Europe Schengen (minus Sweden, Portugal), Australia, Algeria, Canada, South Korea, Georgia, Japan, Morocco, New Zealand, Rwanda, Thailand, Tunisia, Uruguay, Andorra, Vatican, San Marino, Monaco, Cyprus, Ireland
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Romania
    • Bookings by travelers from all countries except Austria, Bulgaria, Czech Republic, Cyprus, Croatia, Switzerland, Germany, Greece, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Norway, Slovakia, Slovenia, Hungary, Romania
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Slovakia
    • Bookings by travelers from all countries except, Cyprus, Czech Republic, Denmark, Estonia, Finland,, France, Greece, Croatia, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Latvia, Hungary, Malta, Germany, Norway, Austria, Slovenia, Spain, Switzerland, Poland, Monaco, Faroe Islands, Slovakia, Australia, Japan, South Korea, New Zealand, Belgium, Netherlands, United Kingdom
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Slovenia
    • Bookings by travelers from all countries except Hungary, Austria, Bulgaria, Cyprus, Estonia, Finland, Germany, Greece, Iceland, Latvia, Lithuania, Liechtenstein, Norway, Slovakia, Switzerland, Italy, Denmark, Ireland, Slovenia, Malta, Spain, Netherlands, Belgium, Czech Republic, France, Switzerland, Andorra, Australia, Canada, Georgia, Morocco, New Zealand, Poland, Rwanda, San Marino, Vatican, Uruguay, United Kingdom, Monaco
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Czech Republic
    • Bookings by travelers from all countries except Austria, Belgium, Bulgaria, Czech Republic, Denmark, Cyprus, Estonia, Finland, France, Croatia, Ireland, Italy, Lithuania, Latvia, Luxembourg, Hungary, Malta, Monaco, Germany, Greece, Poland, Portugal, Slovakia, Slovenia, Spain, Thailand, Iceland, United Kingdom, Norway, Switzerland, Andorra, Liechtenstein, San Marino, Vatican, Australia, Canada, South Korea, Japan, New Zealand, Romania, Sweden
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in New Zealand
    • Bookings by travelers from all countries except New Zealand
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Malaysia
    • Bookings by travelers from all countries except Malaysia
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – July 15 2020
    • Bookings for properties located in French Polynesia
    • Bookings by travelers from all countries except French Polynesia
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – July 30 2020
    • Bookings for properties located in Croatia
    • Bookings by travelers from all countries except Europe Schengen, Australia, Montenegro, Serbia, Andorra, Vatican, San Marino, Monaco, Croatia, United Kingdom, Ireland, Bulgaria, Cyprus, Romania
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Greece
    • Bookings by travelers from all countries except Europe Schengen (minus Sweden until July 15), Australia, Algeria, Canada, South Korea, Georgia, Japan, Montenegro, Morocco, New Zealand, Rwanda, Thailand, Tunisia, Uruguay, Andorra, Vatican, San Marino, Monaco, Bulgaria, Croatia, Cyprus, Romania, Ireland, Serbia (after July 15), United Kingdom (after July 15)
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – September 1 2020
    • Bookings for properties located worldwide except in Argentina
    • Bookings by travelers from Argentina
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Belgium
    • Bookings by travelers from all countries, except Belgium, Germany, France, Austria, Hungary, Italy, Latvia, Netherlands, Poland, Slovakia, Switzerland, Liechtenstein, Lithuania, Estonia, Czech Republic, Slovenia, Greece
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 31 2020
    • Bookings for properties located in Spain
    • Bookings by travelers from all countries except Europe Schengen, Australia, Algeria, Canada, South Korea, Georgia, Japan, Morocco, New Zealand, Rwanda, Thailand, Tunisia, Uruguay, Andorra, Vatican, San Marino, Monaco, United Kingdom, Bulgaria, Croatia, Cyprus, Romania, Ireland
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Iceland
    • Bookings by travelers from all countries except Europe Schengen, Germany, Denmark, Finland, Norway
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Liechtenstein
    • Bookings by travelers from all countries except Europe Schengen, Australia, Algeria, Canada, South Korea, Georgia, Japan, Montenegro, Morocco, New Zealand, Rwanda, Thailand, Tunisia, Uruguay, Serbia, Andorra, Vatican, San Marino, Monaco, Bulgaria, Croatia, Cyprus, Romania, Ireland
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – September 15 2020
    • Bookings for properties located in Luxembourg
    • Bookings by travelers from all countries except Europe Schengen, Australia, Algeria, Canada, South Korea, Georgia, Japan, Montenegro, Morocco, New Zealand, Rwanda, Thailand, Tunisia, Uruguay, Serbia, Andorra, Vatican, San Marino, Monaco, United Kingdom, Bulgaria, Croatia, Cyprus, Romania, Ireland
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – Aug 31 2020
    • Bookings for properties located in Sweden
    • Bookings by travelers from all countries except Europe Schengen, Australia, Algeria, Canada, South Korea, Georgia, Japan, Morocco, New Zealand, Rwanda, Thailand, Tunisia, Uruguay, Andorra, Vatican, San Marino, Monaco, Bulgaria, Cyprus, Romania, Ireland, Croatia, United Kingdom
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between July 15 – August 21 2020
    • Bookings for properties located in Norway
    • Bookings by travelers from all countries except Austria, Belgium, Cyprus, Czech republic, Estonia, Denmark, Finland, France, Iceland, Norway, Germany, Greece, Ireland, Latvia, Italy, Lithuania, Liechtestein, Netherlands, Malta, Poland, Slovakia, Slovenia, Spain, Switzerland, United Kingdom
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between July 17 – August 21 2020
    • Bookings for properties located in Portugal
    • Bookings by travelers from all countries except Europe Schengen, Australia, Algeria, Canada, South Korea, Georgia, Japan, Montenegro, Morocco, New Zealand, Rwanda, Thailand, Tunisia, Uruguay, Serbia, Andorra, Vatican, San Marino, Monaco, Bulgaria, Croatia, Cyprus, Romania, Ireland, United Kingdom, Brazil, South Africa, Venezuela, Angola, Cape Verde, Ginea-Bissau, Mozambique, Sao Tome and Principe
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between July 10 – July 31 2020
    • Bookings for properties located in United Kingdom
    • Bookings by travelers from all countries except United Kingdom, Ireland, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Iceland, Norway, Switzerland, Andorra, Lithuania, Luxembourg, Malta, Netherlands, Poland, Slovakia, Slovenia, Spain, Gibraltar, Monaco, San Marino, Turkey, Antigua and Barbuda, Bahamas, Bermuda, Canada, Cayman Islands, Dominica, Grenada, Jamaica, Martinique, St. Pierre and Miquelon, Trinidad and Tobago, Turks and Caicos, Australia, South Korea, St Vincent and the Grenadines, Reunion, Vietnam, Singapore, Taiwan, Thailand, Wallis and Futuna, New Zealand, Malaysia, Japan, Macau SAR, Hong Kong, Brunei, French Polynesia, St. Lucia, St. Kitts and Nevis, British Virgin Islands
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between march 20 – July 16 2020
    • Bookings for properties located in Portugal
    • Bookings by travelers from all countries except Europe Schengen, Algeria, Canada, South Korea, Morocco, Tunisia, Australia, South Africa, Venezuela, Angola, Cape Verde, Ginea-Bissau, Mozambique, Sao Tome and Principe
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – September 17 2020
    • Bookings for properties located worldwide except Australia
    • Bookings by travelers from Australia
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in all countries except New Zealand
    • Bookings by travelers from New Zealand
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Ecuador
    • Bookings by travelers from all LATAM countries except Ecuador, Chile, Argentina, Paraguay, Uruguay, Bolivia
    • Booking Types: All booking types

    • Booking Dates: Bookings made prior to March 20 2020
    • Stay Dates: Bookings with check-in dates between March 20 – August 21 2020
    • Bookings for properties located in Bahamas
    • Bookings by travelers from United States of America
    • Booking Types: All booking types


About Refunds and Vouchers

Where we permit a traveler to cancel a partially refundable or a non-refundable booking under this policy, the traveler will receive a refund or a voucher. Here is how this works:

Partially Refundable Bookings. Travelers with partially refundable bookings who contact us to cancel at least 24-hours before their check-in date will be provided full refunds.

Non-Refundable Bookings. Travelers with non-refundable bookings who contact us to cancel at least 24-hours before their check-in date will either receive a full refund or a voucher to rebook at your property based on the selection you (or your headquarters) made previously. You can still change your decision in Partner Central.

If you elected to participate in the COVID-19 Voucher Program, the details of which were previously communicated to you, travelers wishing to cancel eligible non-refundable reservations at your property will receive a one-year voucher to rebook their stay at your property on Expedia Group websites. Please note, the voucher process doesn’t apply to certain reservations, such as Hotel Collect, Hotwire, Egencia bookings and bookings on third-party sites. Travelers who cancel these types of bookings will receive full refunds. In addition, some local laws have requirements that our COVID-19 Voucher Program will follow. These may include longer expiration dates for vouchers and other specific voucher terms or requirements to provide a refund instead of a voucher (e.g. EU package bookings). If you are not part of the COVID-19 Voucher Program, you are part of the Cancellation Waiver Program under which travelers wishing to cancel eligible non-refundable reservations will receive full refunds for their booking.

If a local government has required that your property be temporarily closed, and we or you cancel bookings during the closure period, for most bookings, we will issue impacted travelers a refund or a voucher. Please note that where a voucher issued for a temporary closure is not used, Expedia may elect to provide a refund to the traveler.


Additional Details

For all reservations that are cancelled under this Expedia Group COVID-19 force majeure policy we will not be collecting compensation or fees associated with the cancellation. We expect that you will also waive or refund any amounts that you would otherwise collect or charge the traveler or Expedia Group for these cancellations.

To encourage travelers to book during these uncertain times, we highly recommend you simplify your policies and offer flexible refundable rate-plans with a 24-hour cancellation policy. Please set them up in Partner Central or thorough your channel manager.

If travelers contact you directly, you can also initiate the cancellation within Partner Central.